ACT GLOBAL: Global Strategy Roll-Out - Software

Client Challenge

Due to negative employee survey results worldwide -- showing gaps in cross cultural communication and feedback, misunderstandings leading to conflict and in some cases feelings of discrimination -- a large multinational software company decided they needed an in-depth analysis on employee cooperation across global locations.

Lamson Consulting Solution

Together with the board, we designated the key success indicators for the global consulting analysis. Lamson Consulting then traveled around the world - North and South America, Africa, Europe, and Asia - and interviewed employees, managers and executives. We generated the analysis and presented findings to the board.

Based on the analysis, Lamson Consulting and an internal steering committee developed a Global Diversity Strategy and managed a worldwide roll-out. Individuals and teams were assigned specific goals that focused on bettering employee relations globally and overcoming cultural differences.

Lamson Consulting developed and delivered a comprehensive workshop curriculum including:

1) Innovation from Cross Cultural Teamwork
2) Leading a Diverse Workforce
3) Creating Feedback Culture in Teams
4) Gender Cooperation
5) Preparation for Expats

We also collaborated with HR leaders to build a Global Competency Model that measured international business skills in existing top talent as well as new hires. Additionally, Lamson Consulting worked with the internal teams responsible for recruiting, hiring and employee development. We re-evaluated and revised procedures to include more diversity criteria and  made the benefits of creating a diverse workforce more clearly pronounced.Surveys, existing leadership programs and other internal assets were also reviewed and modified to demonstrate more cultural awareness and encourage employee engagement across cultures.

Client Impact

The breadth and depth of involvement by cross cultural teams in the Global Diversity Strategy has impacted the company in several positive ways. The company has seen significant team behavioral changes and a shift in cultural awareness mindset that has stimulated higher productivity, efficiency and innovation. Time to market on new global initiatives has been greatly reduced and sales revenue growth globally has far surpassed sales growth in the headquarters’ local market.